Who is responsible for routing, packaging, and shipping guidelines?
Who is responsible for charge-backs? Under what circumstances? What is the 3PL legal limit of liability? What does their insurance and your insurance cover and under what circumstances?
Who handles RMA: Returned Materials Authorization
Reverse Logistics Program
Create quantifiable standards and measurements of performance.
Does the 3PL subscribe to the VCF (Value Chain Federation) Clearinghouse (VCF is an organization that advocates trading partner alignment, retailer-supplier operating synchronization, and best practices by facilitating collaborative and educational opportunities and providing technology solutions to eliminate disruptions throughout the retail value chain. RVCF includes North America’s leading retailers, merchandise suppliers, and service providers)…. and do they use it?
CSA (Compliance, Safety, Accountability: US Department of Transportation: Federal Motor Carriers Safety Administration) compliance?
Price structure that is easy to understand and easy to check
Invoices formatted to your specifications with proper backup documentation.
Comprehensive price quote. Include all possible services you may require.
Finding a true partner
Do you feel they are honest, trustworthy and sincere?
Do you feel they have a passion for the business and a commitment to customer service?
Do they have the experience, education, and professionalism you require?
Mr. Charles (Chuck) Intrieri is a highly experienced and credentialed Supply Chain professional and is a recognized thought leader and innovator, primarily in the areas of Supply Chain Optimization, Third Party Logistics (3PL) International Purchasing/Importing, Requests for Quotation (RFQ) generation, Inventory Management and Logistics, Warehousing, strategic sourcing, supplier management, contract negotiations, truckling: TL/LTL/TMS/pooling/consolidation and reviews, and Purchasing operations. He is a motivational team builder with a history of conducting significant organizational transformation and achieving important operational successes at the local, regional and global level.
Charles M. Intrieri Consulting
LEAN, Inventory Optimization, 3PL, Supply Chain, & Logistics Consulting
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